OPEN POSITIONS
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Customer care coordinator
Job Description
Service Customer Care Coordinators: Responsibilities include taking inbound phone calls and scheduling service appointments. Make daily outbound phone calls to confirm appointments, reschedule missed appointments, and follow up customer satisfaction phone calls.
Sales Customer Care Coordinators: Responsibilities include following a structured processes to create sold sales appointments by taking inbound phone calls. Responsibilities also include making a high volume of outbound phone calls and emails to prospective customers based on managed processes.
Internet Sales Coordinators: Focus on internet sales opportunities while maintaining a follow up processes with a high volume of phone and email communications to create solid sales appointments.
Flexible full time work schedules include day, evening and Saturday shifts.
The Monroeville Business Development Center represents eight award-winning automotive dealerships. The Monroeville BDC stands by its values to service the customers of five Pittsburgh new and used automotive dealerships including Monroeville Chrysler Jeep, Monroeville Dodge Ram, Monroeville Kia, Century 3 Chevrolet and Century 3 Kia. In addition to the five Pittsburgh area dealerships, we serve the customers of Westside Kia and Westside Chevrolet of Katy Texas, as well as sales and service customers of Wolfchase Chrysler Dodge Jeep Ram in Bartlett Tennessee.
Generating customer traffic for sales and service is the primary goal of this company. The Monroeville BDC employs over 30 full time positions including sales & service customer care coordinators, plus management personnel.
Benefits
Competitive salary plus commission package ranging from $30,000 to $45,000 annually
Training
Flexible work schedule
Paid time off
Health Insurance
Dental & Vision Insurance available
Sales Associate
Job Description
Earning potential $50,000-$100,000 annually ~ $3,000 Sign-On Bonus available
Build relationships & create customers for life. Assist them in selecting a vehicle by asking questions and listening carefully to their responses.
Be the vehicle expert. Know the ins & the outs of product offerings, optional packages & latest technology
Perform high-quality and professional demonstrations of new & used vehicles.
Follow-up with buyers to ensure referral business.
Learn to overcome objections and thrive in sales situations
Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Bring your ‘A -Game’ & positive attitude with you every day
Qualifications
Available to work flexible hours & weekends
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Willing to submit to a pre-employment background check & drug screen
Benefits
Family owned and operated
Best commission plan in the city
Medical, Dental and Vision
Life Insurance
401K
Company vehicle (demo)
Paid Training
Paid Vacation
Company Holidays
Saturday Lunches
Long term Job security
Employee vehicle purchase plan
Growth Opportunities
Apply Now at Monroeville Kia »
Service Technician
Job Description
Sign on bonus for those who qualify up to $3500 ~Multiple Lifts ~ Most competitive flat rate wage in the industry
Perform work specified on the repair order with efficiency and in accordance with dealership
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
Executing repairs under warranty to manufacturer specifications
Qualifications
2+ years of Service Technician experience required
Certified Technician
Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Team player
Must have a valid driver’s license
Must have valid state inspection and emissions inspection licenses
Ability to learn new technology, repair and service procedures and specifications
Able to operate electronic diagnostic equipment
Benefits
Heath Insurance
Medical, Dental and Vision
Life Insurance
401K Plan
Paid Training
Paid Vacation
Company Holidays
Saturday Lunches
Employee Discounts
State-of-the-art, brand new facility with 20 lifts
Shop equipped with the newest technology and equipment
Uniforms provided with individual lockers
Discounted Vehicle Purchases
Highly productive shop
Career advancement opportunities, promote from within
Great learning environment for Technicians looking to grow their career
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands on and web based training
Clean and professional work environment
Apply Now at Monroeville Kia »
quick lube technician
Job Description
Earnings: Hourly with Flat-Rate Bonus
We are looking for certified technicians to join our team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for technicians to join our team. We provide an excellent working environment.
Additional responsibilities include:
Check and communicate oil level to teammates
Ensure tire pressure for proper inflation
Inspect and refill fluid levels as necessary
Complete vehicle inspection
Install a new oil drain plug gasket and a new oil filter
Clean and lubricate fittings as needed
Providing excellent customer service keeping in mind that our customer’s perspective comes first.
Qualifications
Communication skills – communicates effectively with others.
Time management – managing one’s own time and time of others.
Basic computer skills.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Benefits
Family owned and operated
Medical and Dental
401K Plan
Paid time off and vacation
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
Flexible work schedule
Saturday Lunches
Discounts on products and services
Technician Specific Benefits
Shop equipped with the newest technology and equipment
Uniforms provided
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands on and web based training
Clean and professional work environment
Competitive wages
Apply Now at Monroeville Kia »
Service advisor
Job Description
As a Service Advisor, you will own our customer’s experience in the service lane. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Additional responsibilities include:
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Willing to submit to a pre-employment background check
Benefits
Medical, Dental and Vision
Life Insurance
401K Plan
Paid Vacation
Company Holidays
Saturday Lunches
Employee Discounts
Parts advisor
Job Description
The Parts Advisor / Counter-Person is responsible for assisting Mechanics and Service Advisors in purchasing needed parts and supplies. The Parts Advisor is also responsible for achieving monthly sales and gross forecasts and for seeking out and soliciting parts business. The Parts Advisor reports directly to the Parts Manager.
Additional responsibilities include:
Use product knowledge and understanding of vehicle components to effectively assist customers
Assist with daily inventory, receiving, stocking and shipping
Assist in maintaining perpetual inventory
Help maintain cleanliness and professional appearance of service counter, work area and stockroom
Qualifications
Must have a minimum of 2 years of experience in an auto parts sales role
Must have computer proficiency
Team oriented, flexible and focused on maintaining a high level of customer service
Benefits
Health Insurance: Medical, Dental and Vision
401K Plan
Life Insurance
Paid Training
Paid Vacation
Saturday Lunches
Employee Discounts
Receptionist / Showroom Greeter
Job Description
Full & Part-Time positions available
The Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience. Evening and Saturday hours available for part time shifts.
Additional responsibilities include:
Greets showroom customers and determines the nature of their visit
Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson
Obtain and record basic demographic information about each customer, using dealership sales control system
Answers basic customer inquiries and refers more extensive inquiries to the appropriate person
Greets customers in the service department during morning rush hour and obtains basic customer information
Serves as telephone back-up
Serves as clerical back-up
Prints daily reports and weekly schedules for GM and managers
Other duties as assigned
Qualifications
Excellent verbal and written communication skills
Upbeat and outgoing personality
Ability to multi-task
Computer proficient
Professional Appearance
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Advancement Opportunities
Paid Training
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Lot Attendant/lot porter
Job Description
Full & Part-Time positions available
Greet customers and direct them to the appropriate desk/location
Assist service advisors with vehicle check-ins for daily service appointments
Move/park/tag customer and company vehicles as needed
Perform maintenance and upkeep (light cleaning duties as needed for service shop, exterior, or other areas)
Qualifications
High school diploma or equivalent
Previous experience in customer service or hospitality a plus
Valid PA driver's license and clean driving record; excellent driver and able to park cars in tight spaces
Ability to physically stand, bend, squat, and lift up to 40+ pounds through course of shift
Benefits
Available to Full-Time Personnel
Medical and Dental
401K Plan
Paid time off and vacation
Advancement Opportunities
Paid Training
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Shuttle Driver
Job Description
Part-Time
Picks up and drops off service customers within a radius of the dealership while their vehicle is being serviced
Operates car wash machine on service vehicles
Assists Service Advisors with vehicle check-ins
Minor shop cleaning
Drives vehicles to and from service lane, service stalls, and parking lot as needed
Performs other duties as assigned
Qualifications
Ability to follow directions
Clear and Valid Driver's License
Ability to follow instructions
Positive attitude
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Apply Now at Monroeville Kia »